TP
Teboho P

1 reviews | Active since Jun 2019

03 Jun 2019, 17:24

Discovery Health Misrepresentation

I’m so disappointed with discovery health, on the 3rd of April 2019 I was responded to by Discovery Health agent who got my enquiry from Hippo. I explained to the gentleman that I am on Gems medical aid and would like to join Discovery. I also told him that I’m on chronic medication and asked him if it would be possible to move my chronic benefit as well, he responded by saying it is possible and as a matter of fact they (Discovery) are the administrators of Gems medical aid. That made me feel comfortable and I asked him to process my quotation which I approved and the first premium was deducted on the first week of May. My second premium went in this weekend and today when I went for their Clicks screening I get told that I’m on three months waiting period, worst part is I’m not covered on chronic. Discovery Health is so disappointing I don’t think I should trust them with my life policy as well.

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Replies (2)
Discovery Health
Discovery Health's reply04 Jun 2019, 07:35
Official
Dear TebohoPitso1

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply05 Jun 2019, 14:30
Official
Dear TebohoPitso1

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team