Discovery Health - Medical Claim

Discovery Health, very bad service and customer experience. I've submitted my medical claim over 2 weeks ago online. When following up, i was told it's not on the system. So calmly I submitted the claim online and via email again. I was told 2-3 working days, I'll have an answer. I followed up on Friday 4th February(3 working days) and was told my claim is all fine and it will be uploaded by COB Friday 4th February. I called again today and only when you get upset with people are you eventually told that the claim is not very clear and I should've been informed. To this day, I have not been informed that my claim is not very clear. Time to start looking for another medical aid that would care about its clients and provide a service they deserve. Discovery have become the monopoly and client service has gone out the window. Really pathetic service. My 1 star rating is not deserved.