1 reviews | Active since Apr 2015
discovery health medical aid terminated my contrac
I had a medical aid with discovery health, they just called me today to tell me that they are terminating the medical aid due to the report they got that I had a problem with my head ache previously of which it is lies they never asked me they said they got the information from my GP of which the information is wrong still. Please help me am into debts now because of this people and everyone out the must know of their attitude and bad service. I have a record of my health together with all the communication the lady at discovery by the name of Julian has attitude and very rude she spoke to me as if she was talking to a pre school child forgetting I pay my medical aid every month please assist I might not be the only one who went through this discovery health thinks now because they are rich they can just call the shots it needs to be exposed. I am really not happy with their service and this has an impact with my life.
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
The feedback you received from our standards team is correct and within the rules of the Scheme.
Kind regards
Danita
Thank you for your comment.
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
The feedback you received from our standards team is correct and within the rules of the Scheme.
Kind regards
Danita