Discovery Health Medical Aid Scheme (DHMAS)

<p>End October 2016 premium was returned.28/11 a manual payment was made to acct ********** 2934 of R5K.End November a double premium deduction was actioned by DHMAS -now owing us R5K.On 5 Dec,called DHMAS spoke to Aviva :ref ********** 536 she said money found but should be in account ********** 2950-she would arrange for money to be transferred and refunded to us within 3-5 working days. She promised to phone back within the stated 3-5 days with feedback and never did.</p> <p>On13/12,called DHMAS and spoke to Luzelle:ref ********** 91-stated nothing she can do,just send another mail and anyway we have only followed up twice.She also committed to phone back by the 14/12 with feedback and never did. We have to date not received our refund or call back on ********** 963.Please note we are billed in arrears according to consultant at DHMAS. </p>