Discovery Health Medical Aid program fails paying member.

Discovery Health is not providing Plan Benefits as paid for as a member under Health Pathway Program. My monthly Discovery Health membership debit order goes through every month, on time and the money is available to Discovery Health immediately. Why should I as a member then not receive my plan benefits as outlined in my membership plan and agreement?

I am not sure if it is an administrative challenge with the launch of Health Pathways for Discovery as the new program rolls out. I have encountered problems and even though I logged it there seems to be a general disfunction with the program.

Please may I just ask why the assessments are given, I then follow the instructions, use Discovery Network Medical providers and doctors as per the instructions, and then the cost of the consultations is not paid, the visits not credited and I end up with out of pocket expenses that I would not have had in the first place?

As a loyal member to Discovery Medical Aid, I feel that the benefits and services are not as it is given in the Health Plan outlines. I do not feel that I have been taken advantage of and it misrepresents the service, benefits and outlined care that I pay for on-time as a member.

I had to go back to the Discovery Network Listed Doctors feeling embarrassed and having to ask if they could give me a letter of proof that I have done the Diabetes Screening. I have done the Foot Screening, I have been to the Network Opthalmalogist screening, but now I need proof to get my consultation fees back from Discovery and for having followed their instructions. Why? Either the Discovery Network Service list is outdated and incorrect or the Health Pathway Program is not managed and operational.

And then the doctors say " It can only be Discovery Medical Aid again!" I as a member then have to say that I followed the instructions, attended Network Listed doctors and I just want to claim back and have my visit and assessment recorded on Health Pathways.

As a member I can not afford my monthly premium and in addition pay for Health Path Assessments out of pocket and end up with no benefit.

It is not fair and ethical. I now have to carry negative credit card payments having followed the Discovery Medical Aid Health Pathways "member health benefits" program.

Remove the program or make corrections on this please. I cant afford it anymore as it is disfunctional with a negative financial impact on me as a member. If I pay my membership, then Discovery yas a responsibility to provide me the benefits I paid for as a member?