Discovery health / medical aid nonsense

This is vey irritating and poor service from discovery health . I submitted a claim to discovery in January using the slip I got from lancet for my COVID test as my wife was submitted to hospital in emergency so I decided let me pay cash R850 for me and R850 for her and claim later and I was told that they do not want a slip I need to go to lancet and request a document with all the relevant details and I went back to Lancet department and they gave me the documents and even told that is the exact document that they give to all the clients who wants claim from their medical aids . I emailed the documents a couple of times I was told it’s not clear I tried different machines eventually somebody received from discovery health and however I am still told to go back to lancet for the same damn thing and lancet is saying there is no other documents that they can give me and now I am now ****ed off by discovery medical aid / health Because I now realised they just don’t want to pay my claim and to prove that their service sucks the last email I sent was on the 19/04/2021 and only got the response on the 27/04/2021 that is exactly what was happening on all my emails .