DA
Desiree A

1 reviews | Active since Aug 2018

15 Feb 2024, 21:54

Discovery Health Medical Aid - no more secondary docs available

Such a poor poor experience with Discovery Health. Apparently the benefits statement that gets rolled out at the end of every year, included information that Secondary doctors would now be removed from the scheme and replaced with nurse consults should your primary doc not be available. What happened to transparent communication??? Discovery makes a big noise when changes take place but this one was hidden so sneakily. If I wanted to see a nurse I would go to the clinic and not have medical aid.

Disgusted with the service, I had to pay cash at another doc cos there is no out of network cover anymore.

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Replies (2)
Discovery Health
Discovery Health's reply16 Feb 2024, 06:52
Official
Dear Desiree A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply20 Feb 2024, 11:00
Official
Dear Desiree A

We have contacted you regarding your query. 
   
Regards 
Discovery Health Servicing Team