Discovery Health Medical Aid has the WORST customer service

Discovery Health Medical Aid has the WORST customer service that I have EVER came across. I had a few simple questions regarding my coverage on the medical aid plan and I sent an email to ********** as instructed by the website. I am working full time so I cannot make personal calls during working hours.

My first email was on 4 April 2019, whereafter I received an automatic reply with reference number ********** 519 and no response. I followed up on 11 April 2019 and received automatic reply with reference ********** 277 and still no response. I followed up AGAIN on 23 April 2019 and received an automatic reply with reference number ********** 816.

FINALLY on 25 April 2019 I received a reply but more than half of my questions were still unanswered as it was very apparent that only generic paragraphs from the policy was copied and pasted to the email to answer my questions in a vague manner.

On the same day, 25 April 2019, I sent another enquiry per email, highlighting the questions that still needs to be answered clearly, and received automatic reply with reference ********** 974, but no response. On 7 May 2019 I followed up and received automatic reply with reference number ********** 199 and today I followed up AGAIN and received reference number ********** 875.

I am STILL WAITING to receive a few clear answers on straight forward questions. In summary, I have received a vague generic response on less than half of my questions since 4 April 2019 and today is 14 May 2019. I think it is time for me to start searching for a different medical aid - seems like any option will be better than Discovery's (non existent) client service.

IF Discovery replies on this post, I promise that I will COMPLETELY LOSE MY MIND if you answer with yet again a generic line. Rather stipulate to the public on hellopeter HOW your client care systems work, WHY it is inefficient and WHAT will be done about the matter.