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anit P

1 reviews | Active since Aug 2016

19 Jul 2021, 10:35

Discovery Health medexpress useless.

Every time I order medication from the discovery website from medexpress , I have always have issues getting my medication. I ordered medication on Saturday and paid for it then. Today is Monday I still never get my medication. I called the pharmacy they said the was no order on the system and I should call Medexpress. I called medexpress the lady says the order is processed and I should wait. If I don't get anything today I must go to Dischem. I have done that in the past and was sent home. Medexpress wants me as a client to do the work they are supposed to do. Discovery forces us to use its website but never get the orders right. When we call we must wait 10 min long.

0
Replies (2)
Discovery Health
Discovery Health's reply19 Jul 2021, 12:42
Official
Dear Anit P
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team 
Discovery Health
Discovery Health's reply19 Jul 2021, 15:03
Official
Dear Anit P

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team