Discovery Health Maternity Benefit

MContacted @Discovery_SA on 10 April to obtain approval for prenatal test (NIPT Test). I had done the test on my doctor's recommendation on 12 April. Only after speaking to a consultant the second time, did they inform me I have to activate my maternity benefit, which I did on 18 April. My claim for the test got denied as it was done before the activation of my benefit. I have submitted claims before this for bloodwork etc., clearly indicating that I am pregnant, and did not receive one notification / call / alert that I had not activated this benefit, which was not relevant when I had my baby boy 2 and a half years ago.

Seems like an excuse to not make benefits which are essential benefits of your medical aid.

It has been almost a month since I requested pre-authorisation, where I have had numerous calls with inexperienced call centre personell who promise to get back to me but never do. I am yet so speak to someone who understands pre-natal tests and care. Had to go back to my Doctor to keep asking for more information.