Discovery Health - Making your blood boil

I'm so frustrated with this company at this stage it is not funny anymore. My health plan lapsed due to non payment in 2019. I owed you guys the MSA prorate amount which was handed over. I could only make a payment in August last year to bring it up to date. This was done and the full amount was paid and contact was made by ITC later to confirm payment was received. I really thought this was the end of the ordeal and to my surprise this morning I get a call. More than 5 Months later that I owe you collection fees. How in the world do you guys operate. This is so frustrating and during a time where we are getting pay cuts, retrenched and everything what is going on with the Pandemic you have the ***** to say we have a backlog that is why it takes so long. I confirmed it was closed and now, what now. Must I fork out another R1000 just because someone did not click the close account button. Thanks for you excellent uselessness.