Discovery Health loses its Ability to Provide Service

What a Poor Experience and Discovery Health claims to care but being a long standing customer the service has really deteriorated badly.

This is not the first time I've got an issue with logging for GAP cover.

1stly, Discovery has no common courtesy to let me know when there is an amount owing, I literally get a call from the provider in the last moment to tell me I owe Money.

2ndly, I've escalated this matter to the so called Principal Officer, where you go if you're not happy and get one measly missed call and no attempt to call me again and an email from a no-reply address. How challenging has it become to service a customer who clearly articulated the issue - with little to no empathy towards that experience. I'm sure if I had to check your customer value statement, this service would be nothing short of underwhelming, AT BEST. Thank you so much Melissa Geswint for taking the time to type up that email that reiterates the process but takes no context to the situation.

3rdly, My perspective is that Discovery has gotten too big for itself cos I the measly customer pay my bills on time with no hesitation but when I have a challenge I'm shrugged off as though I can't get the time of day.

Sadly, as I said the service level has dropped so low that no consideration is taken for how clearly I articulated my challenges and am looking for guidance and support but merely get a we tried but sorry .. you're not worth it.

I guess I would only get a greater sense of value if I paid more, since I haven't had a shortage of sales calls from Discovery Insure to add me to a multitude of products...

Thanks For Taking the time to service a long-standing customer (this is sarcasm, if you didn't get it), just like you didn't get My cry for help.