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jeannettedreyer J

1 reviews | Active since Nov 2016

07 Nov 2018, 15:27

Discovery Health looking for reasons not to pay after sending authorization numbers.

We have the key care plus plan with discovery and after getting our authorization number and everything was in order according to Discovery now they tell us that they are not planning to pay any of the scans that I have done. They have a lot of stories about the forms that have been filled in by our GP and not a specialist. They should have seen that my GP have filled in the forms and not a specialist and they still have send a authorization number.

THE SERVICE WITH DISCOVERY IS VERY POOR!!!!!

0
Replies (2)
Discovery Health
Discovery Health's reply08 Nov 2018, 10:37
Official
 
Dear jeannette-dreyer 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards
 Discovery Health Servicing Team 

Discovery Health
Discovery Health's reply09 Nov 2018, 12:26
Official
 
Dear jeannette-dreyer 

 
We have been in touch to answer your comments. 

 
Regards
 Discovery Health Servicing Team