LA
Lukas A

1 reviews | Active since Apr 2013

12 Dec 2022, 16:48

Discovery health literal day light ********* don’t use

I have been a customer on the same hospital plan for over 20 years from discovery, but the service this week is revolting and against all logic. I was hospitalized over a week ago with a slipped disc, cannot walk, cannot get out of the hospital bed.

Discovery refused to pay for my MRI after my hospitalization, which is against their policy of the hospital plan. My doctor was shocked and disgusted at this. And now when my doctor has put through authorization to remove my disc, BECAUSE I CANT WALK, discovery has just kept quiet and told me today is my last day in hospital.

Discovery absolutely does not care about its customers. Come the end of the month they are ultra quick to debit the money for the last 20 years, but when it comes time to give people the medical care they need, they refuse to do if.

My policy is very clear about hospitalization and MRI’s and everything, my doctor is also revolted and disgusted about how discovery has treated this case. I am also going to make a proper video with all the information and all the documentation about this and put it on YouTube for people to see why they should never use discovery.

This is meant to be a medical care company, and they are willing to not pay for my MRI, not approve a completely necessary operation. You have left me helpless, not able to walk, and you have guts to tell me I’m meant to be discharged from hospital with THREE herniated discs shown on MRI that you claim I don’t need.

Someone better contact me today as this is a real medical emergency and I can’t sit and wait on the phone for 2 hours until I give up. Disgusting, revolting and unbelievable to be honest.

0
Replies (5)
Discovery Health
Discovery Health's reply13 Dec 2022, 06:45
Official
Dear Lukas A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
   
 Regards
 Discovery Health Servicing Team
LA
Lukas A's update13 Dec 2022, 08:28
Reviewer Update
Excuse me? You are NOT looking into it, I have been on the phone with you all morning, and you REFUSE to help. I’ve been arguing and your only response is refer to the case manager. I have three herniated discs and I can’t walk, and you guys are now saying you might only approve this when my hospital stay is over, and trying to stop me from getting medical attention? I have everything recorded, where is my phone call? Why must I sit and argue with call center agents who have no answers??
LA
Lukas A's update13 Dec 2022, 08:41
Reviewer Update
Literally all that is happening is that you are running me in a circle with no answer while I wait in agony and in a medical emergency state since Saturday. However big billionaire business or yours doesn’t operate on the weekends and doesn’t care about its clients
LA
Lukas A's update13 Dec 2022, 11:08
Reviewer Update
Thank you for sorting this out.
Discovery Health
Discovery Health's reply14 Dec 2022, 16:09
Official
Dear Lukas A

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team