Discovery health knowing full well members condition yet discovery allows incorrect Z ICD 10 code used imstead of correct N311

Dear Discovery Team,

I hope this message finds you well.

I am writing to formally appeal the rejection of payment for the attached urine test, which I believe was due to incorrect ICD-10 codes being app****. As discussed in a call I received last week, this seems to have been an administrative error.

The urine test in question was medically necessary and aligns with the treatment requirements outlined in the decision letter I received from Discovery. This test was related to a bladder infection, which is a known complication of my medical condition—neuropathic bladder—as supported by the attached medical documentation. The infection is a direct result of intermittent catheterisation, which I am required to perform regularly.

Additionally, I have requested a supporting letter outlining my medical condition, which will assist in gaining access to disabled and hygiene-specific facilities due to the ongoing nature of my condition.

I kindly request that you reassess this claim with the correct ICD-10 coding and process the payment accordingly. Please confirm receipt of this appeal and advise on any further information you may require.

Thank you for your time and understanding.

Kind regards, Very concerned patient