NM
Neo M

1 reviews | Active since Oct 2014

09 Nov 2020, 08:56

Discovery Health Key care plan is a **** of note.

Discovery Health Key care plus plan is a **** of note. I have been paying a monthly premium and have hardly used the services. In the passed 12 months it would be an exaggeration to say that I have used at least 10% of the value of what I have been paying. Anyway to cut a long story short I visited my network GP who referred me to a specialist as per procedure. Guess what! Yup, you guessed it, the specialist dermatologist is not covered by the plan and now I must pay for the specialist visit out of my own pocket. Wow Discovery health should actually just give me a section 18a certificate for all my contributions as it appears my payments are nothing more than a donation to them. I don't know whether to laugh or cry at this because corporates always win.

0
Replies (3)
Discovery Health
Discovery Health's reply09 Nov 2020, 10:39
Official
Dear Neo

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply09 Nov 2020, 17:20
Official
Dear Neo

We have contacted you regarding your query.
 
Regards 
Discovery Health Servicing Team
NM
Neo M's update10 Nov 2020, 08:44
Reviewer Update
Good Morning

Received the good news yesterday. The matter has been resolved by Discovery.

Thank you