Discovery health keeps failing us

I have contacted discovery numerous times to assist with changing of my email address, this would enable me to select a primary good in Witbank where I am currently based. To date I have not been assisted, my daughter was sick and I had to pay from my own pocket while I'm paying over R4K for a medical aid I cannot use.

As we speak I am in bed sick and I cannot use this medical aid, again I have to go to a doctor then paycash from my pocket.

We contribute to this medical schemes for better health care, but you are failing us and I am not happy at all.