Discovery Health - Just you wait!

Pathetic medical aid. I didn’t pay last month’s premium for my medical aid. So this month Discovery via debit order debited my bank account for a double premium which is fine. Only problem is the fact that even though my bank account was debited twice on the 1st of this month like would be the case any other month my account is still suspended because my bank has yet to clear the payment as per useless Kim from the contact Centre. This is what I have a massive problem with. On the 1st day of every month my account gets debited with the month’s premium just like was the case this month, only difference is that my account wasn’t suspended for 5 days until the bank clears the payment. Therefore Kim blatantly **** to me and accounts didn’t process my payment and remove the suspension from my account. The big issue i have is regarding claims. Yesterday my claim for a script was denied because of this suspension which shouldn’t have been as I have more then sufficient savings. When I told Kim that my claim for yesterday’s dentist appointment better not be denied as the suspension is invalid as I made payment on the 1st, the dumb b***ch hung up the phone on me. Do you see people? This is the kinda service a 10year old member of Discovery can expect to receive. What makes me even more ****ed is the fact that my account was suspended for the month that I didn’t pay meaning had I been in accident and needed to go to a hospital I would’ve had to go to a public hospital as all my benefits were suspended. So I received no benefits yet am still liable for that month’s premium which was paid on the 1st of this month even though I would’ve received zero benefits had I required them. THAT GETS MY BLOOD BOILING! Discovery please contact me so that I can terminate my membership with your pathetic excuse for a medical aid! Oh and for your part you better remove that suspension and pay my claims out to the dentist from yesterday and optometrist today or you are going to have big *** from me and your regulator!