SW
Shaun W
1 reviews | Active since Oct 2014
17 Mar 2026, 13:04
DISCOVERY HEALTH JUST IGNOREs MY WRITTEN QUERIES I SUBMIT VIA EMAIL
I wrote a review about Discovery Health on 10 February 2026 complaining about their lack of response to my queries about 2 doctors' accounts which they short paid despite granting pre-authorisation for both procedures. I have written at least 2 email letters for each instance but received no reply from Discovery. Just silence. They responded to my Hello Peter complaint on 11 February 2026 saying they had noted my concerns and would contact me shortly. I am still waiting for communication.
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Replies (2)SW
Shaun W's updateReviewer Update
17 Mar 2026, 14:18Discovery is just incredibly inefficient. I wish they would train their staff properly. On 2 recent occasions I have submitted claims which clearly show that I have paid the Service Provider in full.. Therefore I should be re-imbursed. But what do Discovery do? They pay the Security Provider instead. Now I have to struggle to get the refund from the Security Provider. This is just totally unacceptance on Discovery's part. It is infuriating dealing with this useless medical aid.
SW
Shaun W's update17 Mar 2026, 14:18
Reviewer Update
Discovery is just incredibly inefficient. I wish they would train their staff properly. On 2 recent occasions I have submitted claims which clearly show that I have paid the Service Provider in full.. Therefore I should be re-imbursed. But what do Discovery do? They pay the Security Provider instead. Now I have to struggle to get the refund from the Security Provider. This is just totally unacceptance on Discovery's part. It is infuriating dealing with this useless medical aid.
Discovery Health's replyOfficial
18 Mar 2026, 06:34Dear Shaun W
We received your complaint and we’re looking into the matter.
We received your complaint and we’re looking into the matter.
Regards
Discovery Health Servicing Team
Discovery Health's reply18 Mar 2026, 06:34
Official
Dear Shaun W
We received your complaint and we’re looking into the matter.
We received your complaint and we’re looking into the matter.
Regards
Discovery Health Servicing Team
