Discovery Health Ivory Towers

Item: Discovery Health
Rating: 1
Author: David A

On behalf of my 90 year old mother-in-law I have been attempting via email to simply confirm her status and change the account to which her monthly Debit Order will transact. I have completed the Discovery 3rd Party Consent Form and supp**** a General Power of Attorney authorizing me to act on her behalf. In over a week all I have is a thread of emails and absolutely no attempt whatsoever by Discovery to address the request

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

10 Aug 2022, 07:04

Dear David A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply10 Aug 2022, 07:04

Official

Dear David A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's replyOfficial

10 Aug 2022, 10:19

Dear David A

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply10 Aug 2022, 10:19

Official

Dear David A

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team