1 reviews | Active since Feb 2021
Discovery Health/ ITCBA
In 2018 I lost my job and could not pay for medical aid. My account was confirmed closed by my broker from my then previous employer. We switched all the dependants onto my wife's medical aid.
In 2019 November I contacted Discovery to reinstate my account. I sadly did not see the need to take reference numbers of the call because Discovery has always been renounced for good service. Since 2019 Nov till today I have been taken from pillar to post about my account.
Ultimately I was told that my account was handed of the ITCBA (Shapiro Attorneys) without my knowledge. The interest was being charged on my account which I had since Nov 2019 been requesting to make payment. This year 2020 on a weekly basis I call both Discovery and ITCBA to sort out my account and none of them are responding. Discovery claims they handed over to ITCBA....ITCBA claims they handed the account over.
I have now need reference an account: 30****2195 which I have never heard off before by Kgaugelo Thebeila and Amina Johnson from ITCBA. I have no clue what my balance is and why Im still being charged interest on an account I wanted to settle. Even worse, I wanted to continue with Discovery but this has been an absolute nightmare.
- Im being charged interest on an account that should be settled in Nov 2019 - I do not have medical aid and Im at risk should I have health problems - Im listed on ITC and my credit score is affected - Im disappointed with Discovery
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health Servicing Team
Thank you for the response on Hellopeter. I have just send an email to 2 people at Discovery who have responded to me today. That is one massive achievement!
The content of the email send to me today was referred back to the sender to validate. I look forward to further responses.
Sometime, just starting a statement with an apology or acknowledgement of wrong doing (regardless of who is at fault) can get you more happy customers. try it and see!
Im not an ITCBA customer, justify their fees please. Send me a full statement so that we can talk.
My broker is waiting for me to have this sorted out and she is also escalating with Discovery so please bare with us with these communications as we are eager to sort this matter out ASAP. My health is at risk and at least someone really and genuinely cares about ME as a person and that is sadly not my insurer which is a disappointment.
Anyway, lets see what will happen next....Hellopeter has really made me happy! Seriously this is a fantastic platform!
Thank you for the response on Hellopeter. I have just send an email to 2 people at Discovery who have responded to me today. That is one massive achievement!
The content of the email send to me today was referred back to the sender to validate. I look forward to further responses.
Sometime, just starting a statement with an apology or acknowledgement of wrong doing (regardless of who is at fault) can get you more happy customers. try it and see!
Im not an ITCBA customer, justify their fees please. Send me a full statement so that we can talk.
My broker is waiting for me to have this sorted out and she is also escalating with Discovery so please bare with us with these communications as we are eager to sort this matter out ASAP. My health is at risk and at least someone really and genuinely cares about ME as a person and that is sadly not my insurer which is a disappointment.
Anyway, lets see what will happen next....Hellopeter has really made me happy! Seriously this is a fantastic platform!
They have not, till today, acknowledged my complaints and frustrations with their buddy partner ITCBA. Instead, they ask me to get even more frustrated by making the resolution of my issues lie in the hands of this ITCBA.
Discovery has appointed someone from the principle office to investigate and give feedback....Till today, no feedback.
Discovery have send me email thread of when they contacted me. I have acknowledged my debt which was never the issue. The issue was the amount as I didn't have statements.
Discovery expressed no concern that my wife and children we considering cancelling the active medical aid (arrogance does this).
Today, Im waiting for ITCBA to send me their evidence, communication threads and statement of their admin which I have to pay for.
Im trapped by Discovery, even if I pay them I cannot get reinstated and Im listed on ITC for admin fees...........
They have not, till today, acknowledged my complaints and frustrations with their buddy partner ITCBA. Instead, they ask me to get even more frustrated by making the resolution of my issues lie in the hands of this ITCBA.
Discovery has appointed someone from the principle office to investigate and give feedback....Till today, no feedback.
Discovery have send me email thread of when they contacted me. I have acknowledged my debt which was never the issue. The issue was the amount as I didn't have statements.
Discovery expressed no concern that my wife and children we considering cancelling the active medical aid (arrogance does this).
Today, Im waiting for ITCBA to send me their evidence, communication threads and statement of their admin which I have to pay for.
Im trapped by Discovery, even if I pay them I cannot get reinstated and Im listed on ITC for admin fees...........