DISCOVERY HEALTH IS THE WORST!

I signed up with Discovery in January this year for the maternity benefit. I then proceeded to submit my claims from the October 2017 from my gynae. Discovery then paid out half the claims and took out money from my savings for claims made before I registered for the benefit. If i knew that they would only pay for claims after registration date i would never have submitted invoices for claims before i registered for the maternity benefit. I had lengthy conversations with their consultants who had never told me that this was the situation. They also paid the claims into my father's old account (that was in use over 10 years ago). Now the money is with Nedbank who refuse to give me back the money. I have requested assistance from Discovery to request a reversal of this amount and they have told me that they cannot assist. I am still awaiting feedback on this issue. Then around 10 days ago i submitted another two invoices for payment from my maternity benefit. When I called today I was told that the ID number on one of the invoices was incorrect and the lady could not give me a reason why the other claim (with the correct ID number) had not been processed. Discovery Health is honestly the worst medical aid scheme that I have ever dealt with and I will definitely be changing to another scheme in the near future.