1 reviews | Active since Oct 2016
Discovery Health is the biggest ******* in the world
<p>I am a smoker who is now in the process of stopping and i am now using nicorette in order to stop.</p> <p>One would think that i would have the full support of my medical aid as it is healthier for me and discovery would also benefit as it reduces the possiblitly of me claiming for smoke related illnesses in the future.</p> <p>I tried to get some nicorette from various pharmacies and i am being told that i have reached my script limit. Keep in mind that this is over the counter medictation that does not require a prescpription.</p> <p>I called discovery about this, today being the third call.</p> <p>The previous two calls to discovery, the consultants advised me that it was wrong as i have more than adequae funds in my MSA and the medication should be covered. I was advised that discovery had internally classified nicorette as chronic medication. I then went back to pharmacies and was still notified that i had exceeded my quota. I then purchased the nicorette for cash.</p> <p>Today i called discovery again and spoke to another consluatnt and explained the process from scratch. Now i am bieng told that i have exceeded the number of times i can buy nicorette gum (2mg) with my medical aid despite the fact that adequate funds in my MSA. To top it off, i can't claim for the purchase previouly made with cash and not able to claim for any cash purchases.</p> <p>Begs the question of why have medical aid? Seems to me Discovery wants me to keep smoking as i am not receiving the support that i need and want to be able to quit smoking.</p> <p> </p> <p>I have two brothers who are both medical doctors, they have informed that discovery is one of the worst medical aid service providers to have and have encouraged me to change. </p> <p> </p>
Dear lebatab
We saw your comment and understand your frustration.
We are investigating your query and we will contact you shortly.
Regards
Discovery Health Servicing Team
Dear lebatab
We saw your comment and understand your frustration.
We are investigating your query and we will contact you shortly.
Regards
Discovery Health Servicing Team
Dear lebatab
We have contacted you with a resolution to your issues.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Dear lebatab
We have contacted you with a resolution to your issues.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Hello,
Despite assurances from your Client Relationship Manager - Escalations (Kea Leso) that my issue will be resolved I am still having the same difficulty. Kea Leso made assurances to me that it will be resolved but i am still unable to get the nicorette at the pharmacy.
Yesterday, Kea was supposed to email me a letter that I could show to the pharmacist but i have not received anything. I have tried to call Kea several times and i have sent him several emails for him to call me back to no avail. Makes me wonder how he can be the escalations manager when he does not bother to return calls or emails.
My discussions with Kea indicated that because of the way the discovery system is set up i have to now go through this pain and a long winded process in oder to get this resolved. Makes me wonder who the client is here.
DISCOVERY MEDICAL AID IS THE BIGGEST ******* IN THE WORLD. KEA LESO IS ***********!!!!
Hello,
Despite assurances from your Client Relationship Manager - Escalations (Kea Leso) that my issue will be resolved I am still having the same difficulty. Kea Leso made assurances to me that it will be resolved but i am still unable to get the nicorette at the pharmacy.
Yesterday, Kea was supposed to email me a letter that I could show to the pharmacist but i have not received anything. I have tried to call Kea several times and i have sent him several emails for him to call me back to no avail. Makes me wonder how he can be the escalations manager when he does not bother to return calls or emails.
My discussions with Kea indicated that because of the way the discovery system is set up i have to now go through this pain and a long winded process in oder to get this resolved. Makes me wonder who the client is here.
DISCOVERY MEDICAL AID IS THE BIGGEST ******* IN THE WORLD. KEA LESO IS ***********!!!!
Dear lebatab
We have emailed you a resolution to your query.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
Dear lebatab
We have emailed you a resolution to your query.
Please let us know if you have any questions.
Regards
Discovery Health Servicing Team
