DISCOVERY HEALTH IS SHOCKING - DON'T TOUCH THEM!

I have been trying to get my doctor paid for a very complex procedure which had to be approved by the Discovery Health Board, which was approved 21 Nov. I obtained authorisation for my procedure only for it to be revoked on the day of my admission. I had to spend the entire day begging them to give me the authorisation which they did. Despite them finally agreeing I am having to fight daily for them to pay one of my Drs. This has been an endless battle and I would never want to go through this again with them. I have logged about 50 escalations and have called in daily - sometimes having to do calls for over an hour...today I held on for 47 minutes without even getting through to an agent. Nobody cares at Discovery, you cannot escalate any concerns past the call centre agent stage and even when you do, nothing happens. I am a loyal Discovery client and use all their products from Insure, Health, Bank, Life and Vitality but am seriously considering taking my business elsewhere. This is clearly how they treat their loyal customers when they are in need.