Discovery Health is now going to make me miss my second gynecologist appointment.

This review goes out to Discovery Health, I am appalled at their service. I am 25 weeks pregnant and today is going to be the first time I will not be able to see the Gynecologist due to Discovery not paying my claims, after numerous calls to Discovery giving me numerous reference numbers and always promising to get back to me within the turnaround period of (2-3 working days) and no feedback given I am always one to phone and follow up, this has been going on since August 2020 and I refuse to pay these claims from my pocket because what do I pay medical aid premiums for and which I have not missed to date. It is very convenient that the monthly premiums go off but when it's time to pay claims they have issues paying and constantly giving excuses for not paying. I'm furious now that I will be missing a doctor's appointment and cannot find out the progress of my pregnancy and to ensure the status of my baby's health. This is the worse kind of service I have ever received from a service provider.

The above review was sent through on the 07 January 2021, I have still not received any feedback regarding my claim, I am yet to visit my Gynecologist tomorrow on the 27/01/2021 for my check up that I had to reschedule due to the same issue. I just received a call from the Dr's rooms saying that Discovery has not yet paid my claims and its now been 2 weeks with no feedback, no communication and no assistance. I've just entered my third trimester and this is the kind of stress I have to deal with in my condition, I had a miscarriage early in 2020 due to stress and now it seems the medical aid service I am paying for without fail is now failing me. I am really disgusted at the kind of service level I've received from Discovery Health. I cannot wait to find a different medical aid provider.