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tR
tracey R

1 reviews | Active since Aug 2016

13 Jun 2024, 13:57

DISCOVERY HEALTH IS MAKING ME SICK

I recently joined discovery. I moved from flexicare to keycare. I am now having to deal with these people to refund my flexicare premium as I am within 30of notice. I have been told to contact chronic department within 7 days of joining or else they will cancel my policy. The nerve.

I have called, several times. I have sent emails. Three times . I am yet to get acknowledgement or any communication from these people.

I am a new client and this is the service they give. Imagine

0
Replies (4)
Discovery Health
Discovery Health's reply14 Jun 2024, 07:01
Official
Dear Tracey L

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply18 Jun 2024, 11:38
Official
Dear Tracey L

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team
tR
tracey R's update18 Jun 2024, 12:40
Reviewer Update
Thank you, I received a call from Zandile at Flexicare who confirmed that my premium will be refunded. She also got in touch with the chronic department to contact me. Nolu called within 5 minutes and explained the chronic application in detail. They were courteous patient and sympathetic to my needs. Thank you . It makess a huge difference . Thank you Nolu. Thank you Zandile
Discovery Health
Discovery Health's reply21 Jun 2024, 12:54
Official
Dear Tracey L

Thank you so much for taking the time to give us your positive feedback. 
   
Regards 
Discovery Health Servicing Team