DISCOVERY HEALTH IS *****ING YOUR MONEY - KEYCARE START PLAN

I am extremely dissatisfied with Discovery. I am on the KeyCare Start Plan, and have been since August 2024. When I entered into this agreement I was told that I could see any network doctor listed in my area (Vanderbijlpark). The doctors listed on my Health plan are doctors in Rivonia or Sebokeng Government hospital. I stay in Vanderbijlpark and this commute is not at all possible! As was communicated to Discovery via previous phone calls and communications. I have not used the medical aid since my acceptance date, due to: 1). There are only one network doctor listed for me in Vereeniging and this is in a very dangerous area for a woman alone. 2.) The only other network doctors listed are at government hospitals. I can not take of work to go and sit at a government hospital in the hopes of seeing a doctor let alone get any medication. It is also to far from me. I have to go to Sebokeng Government Hospital. Again this is in a very dangerous area for a woman alone. 3). This plan does not pay for any scrip medication. Everything comes out of your pocket should you require medication and could manage to get a script. And then you must Hope and Pray that you can afford the medication. 4.) I was told I can make virtual consultations via the Discovery app unlimited Only to find out this can not be done unless you have an emergency. 5.). On 15 September 2024 I made contact with Discovery via the mobile app chat bot and explained that I needed to see a doctor in my area. I was told that I would have to pay for everything because there are no network doctors in my area (VANDERBIJLPARK) (So what do I do). I also then lodged a complaint via Hello Peter. Discovery phoned me back and I once again explained my situation. The network doctor listed are to far from me and I refuse to go and sit at a government hospital only to get no service and loosing leave or pay over this. THE DISCOVERY AGENT TOLD ME THAT I SHOULD HAVE LOOKED AT MY PLAN BETTER!!! THIS IS THE SERVICE YOU GET!!! 6) I have been pay Discovery every month for a service I can not use. I have lodged ad formal complaint with the Ombud Man on 25-8-2026 - Reference - Id-47RN84OM. I want Discovery to reimburse me my monthly contributions. This was done after having to try and see a doctor in my area again and speaking to an agent via the Discovery chat bot Andiswa on 25-8-2026 -chat reference ***. Andiswa said that I should hold the line while she connects me to a manager. The call failed and Andiswa closed the chat without getting back to me. The manager also did not call me back. 7. I am ill and are unable to use my medical aid in the manner I was told I could. 8.). I was told that I could make use of the Mediclinic hospitals which is also not the case. Yes you can in an emergency and then you will be liable for almost the full cost there off!!! I am only covered for one hospital, the Naledi Clinix private hospital also in Sebokeng more the 30km away. This is rediculous. What will happen should i get into a accident and I am taken to the nearest hospital and Discovery refuses to pay the account.

THESE ARE POINTS NOT DISCUSSED WITH YOU. AS LONG AS THEY RECEIVE THEIR MONTHLY CONTRIBUTION YOU ARE NOTHING....YOU ARE JUST A NUMBER ON THEIR SYSTEM!!!!!!!

I WOULD NOT ADVICE ANY ONE TO TAKE THIS PLAN OR ANY OTHER WITH DISCOVERY. TAKE OUT MEDICAL AID WITH ANY OTHER COMPANY BUT DISCOVERY.

DISCOVERY SHOULD BE ASHAMED OF *****ING PEOPLES MONEY MONTHLY. THIS IS BLOOD MONEY TO ALOT OF PEOPLE IRRESPECTIVE OF THE MONTHLY CONTRIBUTION OR PLAN. YOU PROMISE ALL THE BEAUTIFUL OPTIONS AND BENEFITS BUT NOT ONE OF IT IS TRUE!!!!!!

PLEASE PEOPLE STAY AWAY FROM DISCOVERY.

PS - I DO NOT EXPECT ANY RESOLUTION FROM THEM. HENCE I HAVE BEEN TRYING TO GET THIS RESOLVED FOR ALMOST 3 YEARS. THEY JUST DO NOT CARE AND WILL NOT GO OUT OF THEIR WAY TO ASSIST YOU. THERE IS NO SERVICE WITH DISCOVERY.