Discovery Health is inflexible

I contacted Discovery health today being 22 May 2023 to query as to why the Wellth Fund had no being activated since i and my wife done all the test in January through my GP. The claims were paid from the scheme. I was advised that the only way this can be activated is that it must be done through their partners Clicks or Dischem. I questioned the call center consultant as what the difference was as the same test will be redone through a partner 3 months later, she could not answer my question and kept on harping that it must be done only at those places and continued to advise how much will be activated etc for each member. I eventually dropped the call on her. I cannot believe that Discovery Health is so inflexible around where the required test are done. Honestly dont care if the fund is activated or not and thank God i dont have any other Discovery products and will never take out any either other than the medical aid. Seems to me that the scheme no longer wants to partner with doctors and create a monopoly with the 2 pharmacies.