Discovery health is happy to take your money but thats about all they will do!

Discovery health is happy to take your money but not willing to pay for your scans etc. even though it was authorised. My mom who is on Discovery key care plus went thru hoops to make sure that she get a bone density scan that a specialist recommended that she gets... she got all the authorisation numbers that was required so that the scan can come out of her specialist benefit amount she double checked with Discovery that it was all right to go ahead and that it would be covered and went for the scan and then they rejected the claim and won't pay the the medical practitioner that did the scan.