Discovery Health is beyond useless

I have submitted claims for midwife consultations during my pregnancy, all of which are first denied stating our medical savings are exhausted. I have contacted them multiple times as it seems I need to resolve each claim separately - their system is automatically denying the claims and somehow they do not seem to be able to fix this. I am beyond frustrated. I spend a ridiculous amount of money each month and they can just not be bothered, despite boasting about their amazing maternity benefits. The last communication received from Discovery was 24 July, no follow up information has been received. If this blatant disregard for my query continues I will be forced to escalate my complaint and lodge a complaint with the Council of Medical Schemes. This issue has been ongoing for the last 6 months. I am tired of being patient now while Discovery takes my money but refuses to refund me in terms of my medical plan.