Discovery Health is becoming increasingly ***********

I sent through a claim on the 19th 9f February to claims department for reimbur*****t and today is the 19th I still have not received a positive feedback. I called and the consultant also sounded like they don't know what they need to assist me with even if I gave them a reference number *** which advised that I will receive my refund within 2-3 working days. I asked for a team leader as the consultant was struggling to assist me and held for 10minutes until my airtime finished and they didn't even bother to call me back. This is bad service from such a reputable company and I'm one of their oldest clients. Maybe its time I look at other service providers who give their clients the attention and service they require.