CB
Clayton B

1 reviews | Active since Jun 2017

07 May 2020, 18:31

Discovery Health is avoiding contact, time to move away from these corporate bullies

I changed bank accounts and made many attempts to get the debit order changed. The online process is a time wasting and onerous task but I persevered and submitted everything twice. Turning to the dreaded phone automated answering process, one is simply cut off after wasting hours and there is no response to my emails either. Today 7 SMS's were sent stating that my cover has stopped and to make payment by following the link supp****. Guess what?! The link does not work and comes up with missing web page 404 error.

The bank account where the previous debit order was processed is now closed. Thanks for this corporate bullying and putting my family at further risk during this pandemic. Discovery doesn't care to give damn. Time to move. I am saying this to my own detriment, but I hope all these corporate bullies close and we get back to the old South Africa that used care about each other and where we received the professional service we paid for.

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Replies (1)
Discovery Health
Discovery Health's reply08 May 2020, 07:47
Official
Dear Clayton B
 
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
 
Regards 
Discovery Health Servicing Team