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Maphatu M

1 reviews | Active since Apr 2019

01 Oct 2021, 03:35

Discovery health is a ****!

This medical insurance has proven to not care about our well-being.

I had a situation where the dates I requested to going and the day of inception for my membership was 2 months apart. That a fault from my company broker.

Nonetheless fast forward I have a medical emergency where I needed to go for an emergency surgery two days before my inception date. The broker contacted Discovery on my behalf to advise the medical aid of the administration issues they had to cause the delay. Fast forward discovery agrees to assist in moving inception date. I get admitted into hospital and discovery decides to turn the story around and interrogate me whilst in hospital after they had sent me an updated membership certificate with the updated details "THE NERVE" I mean why did THEY agree to assist in the first place... They went on to be so insensitive by emailing me forms to register a new born baby, when they knew very well that I just found out I had an ectopic pregnancy! It's honestly disheartening to realize that at the end of the day all they care about is MONEY and not our HEALTH or WELL-BEING.

0
Replies (2)
Discovery Health
Discovery Health's reply01 Oct 2021, 07:20
Official
Dear Maphatu M

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply04 Oct 2021, 16:19
Official
Dear Maphatu M

We have been in touch with you to answer your comments.

Regards 
Discovery Health Servicing Team