Discovery health is a ****

Item: Discovery Health
Rating: 1
Author: Priscilla U

I have been calling the discovery contact centre since morning to no avail. Their agent pick up and hang up after I have been holding for soo long. Or they pick and there is silence. I am appalled at this behaviour someone could die in a life threatening situation while their agent have fun in the office. I tried the bot they tell me they can help I need to speak to a consultant who then puts me on hold for 30 minutes at a time. How do we get service at this place? While paying monthly without missing a payment. Wow I'm cancelling.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

05 Oct 2021, 12:38

Dear Tamie T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Discovery Health's reply05 Oct 2021, 12:38

Official

Dear Tamie T

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards

Discovery Health Servicing Team

Priscilla U's updateReviewer Update

05 Oct 2021, 16:53

I just received an email saying you have tried contacting me. No one contacted me and now I cannot login to the discovery website even after I have changed my password. I just need to add my primary doctor. This is becoming an impossible mission.

Priscilla U's update05 Oct 2021, 16:53

Reviewer Update

Discovery Health's replyOfficial

07 Oct 2021, 16:21

Dear Tamie T

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply07 Oct 2021, 16:21

Official

Dear Tamie T

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team