TM
Tshepo M

1 reviews | Active since Jun 2013

04 Nov 2018, 15:56

Discovery health is a money making ****

Last week I phoned discovery health to complaint about medical aid increase. Discovery health has increased my mother's medical aid risk premium with 45%. My mother never suffered any serious condition or illness since 2013 when we join discovery. She has suffered from flu and she's taking her hypertension medication religiously . I tried to negotiate the increase because it's unfair and unjustifiable. Considering that discovery increase was 9.4 as reported. Their consultant try to sound smart dismissing the issue of inflation and raising the issue of how scheme has paid claims during the period and decision to deal away with entry level key care. I took key care for my mother because I can't afford other plans. Health should not be a privilege but a birth right. In my life I have never received 45% salary increase . The government must look at this issue of medical aid who abuse their powers. To make matters worse discovery consultant hang up on me because they can't answer my questions. I think I am left with no choice but to escalate our matter to the medical aid regulator should discovery fail.

0
Replies (4)
Discovery Health
Discovery Health's reply05 Nov 2018, 07:45
Official

Dear tshepomogari

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply06 Nov 2018, 12:11
Official
 
Dear tshepomogari
 
Please check your emails for final feedback from us. 

Regards
Discovery Health Servicing Team 

 
TM
Tshepo M's update06 Nov 2018, 21:28
Reviewer Update
Initially discovery health consultant told me inflation has nothing to do with their increase. Now another consultant factor inflation into her defence statement. I don't know if discovery health think people are stupid. They can't afford to call us to get side of our stoties in full, they look at my posted statement here and assume my questions. People stay away from discovery they increase your medical aid by 45% and try very hard to justify crime
TM
Tshepo M's update27 Nov 2018, 04:09
Reviewer Update
I would like to Thank Naazia Ephraim, she was willing to listen to me without interruption, gave me her undevided attention, she was more human not the robot's that I have spoken to. She managed to put herself in my situation . I can't believe after I have spoken to so many people . Only one consultant could solve my situation by removing my late joinery fees . Same motivation was put forward to the team leaders but they could not assist. Naazia Ephraim I wish you can help many more out there. You really handled my call with care and respect. You were not judgmental and didn't sound irritated on the phone. You could tell that you come from a humble family and you represented your family very well with that warm voice and friendly tone throughout the call. I was very upset and you managed the whole situation very well