Discovery Health is a joke!

Very Disappointing Customer Service Department! Shocking Service. They promise Claim turnovers of 2-3 Working Days, however in reality they mean 2- 3 weeks. I have been waiting for a claim refund since the 6th July 2018. Submitted the receipt from the pharmacy for Medication purchased, then they have paid the pharmacy instead of refunding the cash to me, after a detailed email was sent with the claim. I have since submitted documents again and again on the 13th July which was only actioned today. All of this could have been avoided if the medical aid had not made an error with my medical savings in the first place, however I as the customer have to now keep following up with the claims department and explain my story to various different consultants on a tiring ongoing basis. I am beyond angry and frustrated and would not recommend anyone to use Discovery Health as a medical aid provider. The amount of wasted Airtime to keep calling in is pathetic. I am so over IT!