DISCOVERY HEALTH IS A HUGE DISAPPOINTMENT

I am extremely upset at Discovery Health's intransigence. There are two accounts from Opthalmologists which they have rejected totalling approximately R6,500 which these service providers are now claiming from me. I have sent 2 email letters in respect of each service provider requesting the exact reasons for rejecting payment and whether the service providers have charged incorrectly or not and whether it is reasonable for me to have to pay these medical accounts. I have appealed to Discovery for assistance in resolving this problem. I have just been met by total silence from Discovery. They have refused to reply to my letters. I find their level of service has declined to an all time low. Both these procedures were pre-authorised and I feel that the service providers have either overcharged or not submitted their claims (direct to Discovery) correctly. Discovery rejects a portion of their claims and I am left with the responsibility of paying the rejected portion because I have signed an undertaking to be responsible for any payment shortfall ( the service providers will not do the procedure unless this undertaking is signed). So I have to carry the can and Discovery refuse to get involved and assist me to resolve the problem. I cannot believe that Discovery can show such a lack of interest in its members.