Discovery Health International Claims Pathetic

International claim benefit claim ***. I have had an international claim benefit rejected the reason being the claim is after the 90 day cover period. I wish to bring the following to your attention. Are you not aware that COVID shut down SA and other countries and therefore we were forced to remain in the country where I work instead of returning to SA once a quarter. Secondly I received a letter from discovery health stating I am covered in Singapore until I return to South Africa in December. The service you offer and communications between yourselves and your clients is not existent. Not once was there any communications relating to internal travel benefit. In light of the fact you have advised me in writing that I am covered until my return to South Africa please pay out the claim as soon as possible. You are very quick to take our monthly subscriptions and you always look for excuses why you should not pay out rather than keep a happy customer. Furthermore you need to review your international travel benefit rules to accommodate stranded members in other countries when disasters such as COVID 19 ruins the way our lives change. In addition you need to show more empathy for such customers stranded and trying to claim medical costs.