Discovery Health Inhuman to ther memebers

Now i've been a client of Discovery Health for almost 10 year or 10. I have requested my broker on the 6th of December 2019 to change our plan to Essential saver, which he never did. Whats app is also electronic confirmation in writing. He requestednme if he should select the plan and I confirmed same, which is electronic writing confirmation. He requested a letter just for bac up, which i sent, but he did not reveive same as we had a virus on our computer. Now we once morw have to stay on this ****y Delta Essential Core Saver, thats not other than a hospital plan for Rose Acres and Arwyp, which looks like goverment hospitals. I think Discovery should make and acexption to change our plan as our instruction was clear to the broker and now we have to carry the consequences, which i dont agree with. This is the worst client service i have ever experienced from a health insurance company and would like the world to know how pathetic and sincere they are to their customers. And then they call themselves the best and biggest medical aid with this assistance, they are a disgrace to the world and SA with client service and assisting their clients, going out of their way to assist even if its a mistake on a broker's side and even theirs. People note how the biggest medical aid averred by them. The broker should be liable and they should addrress him and correct our plan as requeste, this will also be referred to the medical Ombudsman, member nr ***, Rozanne Stander. I wont refer futurw clients to Discovery health due to bad service and not putting their customer / client / member first and provide customer satisfacrtion and keeping their member happy and provide a service to them. Its totally unacceptable and i will spread the word not to use Discovery as a medical aid