Hellopeter
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CJvR
Cherry Jansen van Rensburg

1 reviews | Active since Nov 2010

20 Apr 2022, 08:39

Discovery Health ineptitude on most basic level!

After a surname change, Discovery has taken 2 months to issue a revised Card, despite many follow-ups. Not all digital cards are always convenient, a hard copy is essential, especially when out of the country. Still no communication, no comment, no apology. Useless service Discovery!

0
Replies (3)
Discovery Health
Discovery Health's reply20 Apr 2022, 10:26
Official
Dear Cherry B
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards Discovery Health Servicing Team
CJvR
Cherry Jansen van Rensburg's update22 Apr 2022, 11:03
Reviewer Update
The day after the Hello Peter review was published, I received a phone call from Discovery, promising to look into the matter and get back to me the following morning. Needless to say, they did not call back, did not email, and I am still sitting with an inaccurate card. Very pathetic from such a large organization!!
Discovery Health
Discovery Health's reply26 Apr 2022, 19:23
Official
Dear Cherry

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team