Discovery Health inefficiency

I am sorry to say I am resorting to social media to share how terrible our service from Discovery Health has been. A request for authorisation for oncology treatment was submitted on 15 May 2023 and despite Discovery's commitment to completing authorisation in 3-5 working days, they have still not attended to this matter to date i.e. 25 July 2023. Despite countless calls and promises by very polite consultants to escalate the matter there is no progress. Apparently the problem is in the 'back office' as the request for authorisation has not been loaded. This hopeless inefficiency, combined with a phone in system where you get a different consultant every time and no change, and no access to managers or decision makers is extremely frustrating and adds to the stress of an already stressful health situation. Treatment should have started at the beginning of July but because of this hopeless situation we are still left in limbo. CEO Adrian Gore's offers to help Government run the country are much appreciated but I suggest he gets his own company in order first.