Discovery Health *********** Service

I have stopped counting how many times Discovery has incorrectly processed claims and how many times the rest of my family members had to sit and wait before they could see a GP or even get OTC medication at the pharmacy because we had a zero savings balance, all because Discovery pays my Oncology claims out of our Medical savings account. Two claims ind it's gone! The last time we were waiting for over 2 weeks for Discovery to rectify the problem. I was phoned by Discovery on 20 March (4 days ago) to notify me that our MSA was restored. (for the 3rd time this year.) Happy days!

Our MSA was perfectly in tact for a whole 4 days!! Until my son submitted a script for meds he needed urgently this morning (24 March). The pharmacist told him there weren't any available funds! What!?? He is a student with limited financial means and had to pay the R900 out of his pocket.

So, now our MSA is on a zero balance AGAIN because I assume someone at Discovery once AGAIN claimed from our MSA instead of my Oncology benefits. Same old story over and over and I am tired of it!

Discovery, sort this out ASAP!! And please do not let this happen again as I will be back on this page again and again and again until you get it right!