Discovery Health ***********

I have never been so dissatisfied with Discovery. -in an emergency, Discovery tells me to find a network hospital on their website and when I ask them to tell me what they are, it takes them 15 min to find it on their system. - out of the 2/3hospitals that can do the procedure, the Doctor is away and has no other cover at LCM and Louis Pasteur in my opinion should not be a discovery option. - My GP had bad service from Louis Pasteur to, when trying to contact them. The toilets don’t flush and bathrooms are unhygienic. I ran away before I could see anymore. Is this your standard of hospital for the fees that we pay? - I have struggled all morning to get pre- authorization and your team give me numbers that don’t get me anywhere because I am not a doctor and don’t have a code. - I asked for a number that I could call to complain and that number doesn’t work either, which doesn’t surprise me. - I have contacted a medical aid rep to help me. - surely I shouldn’t have to and should not have to struggle like this for the fees that you change. - I feel totally dissatisfied and it’s not nearly worth what I pay monthly.