Discovery Health Incompetence

Change your Bank details. See a psychiatrists first. I tried to change my Banking details with Discovery Health some 9 weeks ago to facilitate debit order. First week of December 2018 I called to find out why it has not gone through to my new Bank details. Well it was not done. I was then instructed to fill in and complete an online form on their web site which I did. Still it was not done. So third try I was instructed to complete a form which was mailed to me including copy from my new Bank which verified that I was a client. Still was not done. Forth try, Discovery wanted a copy of my ID. This I also did. Still nothing was done instead they suspended my membership because no fault of mine they did not amend my new Banking details and payment was not done. I then paid manually for my December 2018 premium and at last after much aggravation and having to drive and hour to the bank and an hour home as I live on a small holding out of town my account was unsuspended. If they can not handle changing my account details how will Discovery bank cope with such a fundamental issue? What would have happened if I was injured during this time of incompetence and my account and membership was suspended? Hello Peter!!!