MN
Maryke N

1 reviews | Active since Jul 2011

13 Jun 2017, 12:28

Discovery Health incompetence

<p>On 25 February 2017 I had blood test done via Mauff AC and partners for R1479.70. Discovery paid the full amount as I had ample funds in my medical savings account. On 7 June 2017 I received an email saying that they paid the amount from the wrong benefit and have reversed the payment. I am now liable for the full amount because my medical savings account is now in the self payment gap. I fail to understand how a mistake on Discovery's side now became my problem. When the claim was submitted in February I had more than enough funds in my medical savings account. Now Discovery just makes it my problem.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply13 Jun 2017, 12:47
Official


Dear mn14

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply15 Jun 2017, 13:45
Official

Dear mn14

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team