QH
Quinton Henry-Taylor

1 reviews | Active since Feb 2015

07 Jan 2023, 12:08

Discovery Health Income Verification Issue

07/01/2023 Why do we always have to resort to a formal complaint before something actually happens at Discovery Health's side? I have been a client with you for 10years on and off, and still not getting the service that we pay for, this is not fair. Got a notification on my app that I am suddenly outstanding a huge amount on my medical aid side and membership will be suspended. I noticed that Discovery has put me on the highest income rank even though telephonic ally it was adviced no documents is needed this year, then boom email income verification needed. I think it's time to move on, Discovery don't have our interest at heart anymore. Please call the number on the hello Peter complaint.

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Replies (1)
Discovery Health
Discovery Health's reply09 Jan 2023, 07:21
Official
Dear Quinton H

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team