Discovery Health inability to refund extra premium

<p>I am a pensioner and I have been trying since the 3rd of Febuary this year to get Discovery to refund a double payment that was made to my wife's medical scheme (Classic Comprehensive), I due to the disgusting cost of medical aid had to downgrade my medical plan to a much lower plan and they within 3 working days refunded my extra premium.</p> <p>I am sick and tired of spending hours on the phone at my expense and then to crown it all having to wake my sick wife 4 times to simply tell the call centre person that I am who I am (after verifying secuirity questions) and I still have no joy.</p> <p>The last person I spoke to yesterday sent me consent forms for my wife to complete and return giving me the necessary consnt to handle her affairs and I get an email in response to the documents returned that they are not filled in correctly so they cannot capture them on their system.</p> <p>I tried to phone and enquire what was not filled in correctly and was cut off twice after getting through t a diffferent call centre agent and going through the whole process from the begining with each one.</p> <p>The last ons I spoke to was a lady by the name of Lasego and I ask her if we were cut off again if she could kindly contact me back and after giving her my contact details she said she would but I am still waiting for a call form Discovery.</p> <p>Now I am not sure if Discovery is in financial difficulty and cannot refund the R4506.00 but as I said I am a pensioner and that amount of money is certainly not a small amount to me.</p> <p> </p> <p>Thank You</p>