BJ
BRANDON J

1 reviews | Active since Jun 2024

04 Jun 2024, 13:28

Discovery Health impossible to cancel a plan!

Discovery Trauma and Discovery in general are *******. I took out a Discovery trauma policy for a few months and am now overseas. After 3 attempts to cancel the policy via email, all I get is the automated response that they will call me back. I am no longer in South Africa and they cannot call me back. They refuse to reply to my email other than a cyber reply and still deduct he premiums from my account every month. Impossible to cancel a policy. Careful.

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Replies (2)
Discovery Health
Discovery Health's reply04 Jun 2024, 14:20
Official
Dear BRANDON J

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply04 Jun 2024, 14:49
Official
Dear BRANDON J

We have been in touch with you via email to answer your comments.

Regards 
Discovery Health Servicing Team