HM
Hilda M
1 reviews | Active since Sept 2009
20 Jul 2023, 17:39
Discovery Health impersonal customer services
Is there any medical aid that treats their customers like people and have the option of really talking to someone that understand procedure codes. Don't even mention the reviews department that don't have people with any medical background reviewing procedure codes. That just sends an automated message with what your benefit cover is as if yoj don't know what the standard benefit cover is. It is so easy to take their monthly contribution but when it comes to paying they will find a loophole. You are just a number and a monthly payment.
Helpful (0)
Replies (7)0
Replies (7)
Discovery Health's replyOfficial
21 Jul 2023, 06:35Dear Hilda M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply21 Jul 2023, 06:35
Official
Dear Hilda M
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
21 Jul 2023, 11:46Dear Hilda M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply21 Jul 2023, 11:46
Official
Dear Hilda M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
HM
Hilda M's updateReviewer Update
25 Jul 2023, 13:46Yes, you did contact me. Nothing new. Again sent the same documents I already have. No direct answer, same reply. I don't know why I went through the effort to even entertain the request. Impersonal and useless feedback.
HM
Hilda M's update25 Jul 2023, 13:46
Reviewer Update
Yes, you did contact me. Nothing new. Again sent the same documents I already have. No direct answer, same reply. I don't know why I went through the effort to even entertain the request. Impersonal and useless feedback.
Discovery Health's replyOfficial
04 Aug 2023, 10:09Dear Hilda M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply04 Aug 2023, 10:09
Official
Dear Hilda M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
HM
Hilda M's updateReviewer Update
04 Aug 2023, 10:25Nope you have not been in touch with me again.
HM
Hilda M's update04 Aug 2023, 10:25
Reviewer Update
Nope you have not been in touch with me again.
Discovery Health's replyOfficial
08 Aug 2023, 10:25Dear Hilda M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply08 Aug 2023, 10:25
Official
Dear Hilda M
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
HM
Hilda M's updateReviewer Update
08 Aug 2023, 10:31Please stop phoning me. I AM NOT CHANGING MY COMMENTS on Hellopeter. Still think the service is impersonal and substandard. One of the most expensive medical aids with no personal feedback.
HM
Hilda M's update08 Aug 2023, 10:31
Reviewer Update
Please stop phoning me. I AM NOT CHANGING MY COMMENTS on Hellopeter. Still think the service is impersonal and substandard. One of the most expensive medical aids with no personal feedback.