Discovery Health ignores you and does not process claims on the app.

Item: Discovery Health
Rating: 1
Author: Damian R

I have sent in claims for purchasing medication from June/July multiple times and they are still not actioned. I also sent an email complaint on the discovery health website and I have simply been ignored. Today I have uploaded another claim on the app and I am looking forward to that one also not being processed. I have 0 confidence in discovery health as they drop the ball on simple matters of just trying to claim and understand what's happening.

Helpful (0)

Replies (3)

Discovery Health's replyOfficial

23 Oct 2023, 07:03

Dear Damian R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Oct 2023, 07:03

Official

Dear Damian R

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Damian R's updateReviewer Update

23 Oct 2023, 11:47

Thank you Discovery Health. It turns out that the issue is not with the Discovery systems, it is with the doctor billing separately instead of one claim. This then causes an issue with 1st time claims.

Damian R's update23 Oct 2023, 11:47

Reviewer Update

Discovery Health's replyOfficial

24 Oct 2023, 11:51

Dear Damian R

We have contacted you regarding your query.

Regards
Discovery Health Servicing Team

Discovery Health's reply24 Oct 2023, 11:51

Official

Dear Damian R

We have contacted you regarding your query.

Regards
Discovery Health Servicing Team